My Cupcake Love takes enormous pride in every product we offer and strives to deliver them in the best possible condition on the requested delivery date.

Most orders are shipped via UPS or FedEx. We do not ship on weekends or holidays. During busy times and holidays, we may sell out on certain days and therefore will not offer that shipping day. We cannot ship to P.O. Box addresses.

While there are many things we do to mitigate the risk of shipping fresh food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of UPS or FedEx. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

My Cupcake Love is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8 a.m. and 8 p.m. If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive 1-2 business days before your event.

My Cupcake Love does not require a signature for the delivery of its packages.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $15 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. My Cupcake Love is not responsible for delays in transit caused by address modifications. We will be happy to work with you and UPS/FedEx to resolve any delays that occur, however, My Cupcake Love cannot refund any part of your order as a result of shipping delays or incorrect deliveries.

Pickup is available. We are located in South Florida. Let us know the date of your event and we will schedule a pickup time. If you choose pickup, we are not liable or responsible for the cake/desserts once it is handed off.